Shipping Policy
Thank you for shopping with Vesper Mesa. We are committed to delivering your handcrafted jewelry safely and efficiently. Please review our shipping details below. For any questions, contact [email protected].
Shipping Destinations & Rates
| Destination | Standard Shipping Time | Price |
|---|---|---|
| United States | 5–9 business days | Free* |
| United Kingdom | 8–10 business days | Free |
| Australia | 8–10 business days | Free |
| Canada | 8–10 business days | Free |
| Other Supported Destinations | 10–20 business days | Free |
*A $6.99 USD remote-area delivery surcharge may apply to Alaska, Hawaii, Puerto Rico, Guam, and AA/AE/AP military addresses. Any applicable surcharge will be displayed at checkout before payment.
Order Processing & Shipping Timeline
Processing Time:
All orders are processed and shipped within 1–3 business days on a first-come, first-served basis (excluding weekends and holidays). This includes quality inspection and packaging to guarantee that your jewelry arrives in pristine condition.
Shipping Time:
Standard delivery takes 5–10 business days from the order date. During peak seasons or promotional periods, delivery may take up to 15 business days due to increased order volumes.
Remote-Area Delivery:
Delivery to remote areas may require up to 2 additional business days. If you need your order by a specific date, we recommend placing it well in advance to allow for possible carrier delays.
Order Tracking & Delivery Confirmation
Real-Time Tracking: Once your order has been shipped, you will receive a tracking number via email. Please allow 48–72 hours for tracking updates to become available in the system. Visit our Track Your Order page for more information.
Tracking Delays: We do not process shipments on Saturdays and Sundays, so orders placed on weekends may experience slight tracking update delays.
Tracking Assistance: If you do not receive your tracking information within a few days of ordering, please reach out to us at [email protected], and we will assist you immediately.
Address Accuracy & Returned Packages
Please provide a complete and accurate shipping address at checkout, including any apartment, suite, or unit number and the correct ZIP/postal code.
If you notice an error, contact us as soon as possible. Once an order has shipped, address changes cannot be guaranteed.
If a parcel is returned to Vesper Mesa because the address provided was incorrect, incomplete, undeliverable, or missing required details, the customer will be responsible for the cost of reshipping. The reshipping fee will be based on the destination and carrier cost and will be confirmed before the parcel is sent again. Free shipping on the original order does not cover reshipment caused by an address issue.
This charge does not apply when the delivery issue was caused by Vesper Mesa or the shipping carrier, and it does not limit rights available under applicable consumer law.
Address Changes After Dispatch: Once a shipment has been dispatched, address or order information cannot be modified by Vesper Mesa. Please contact the carrier directly using the tracking details to request any available delivery changes.
Lost, Stolen, or Undelivered Packages
Proof of Delivery: Once an order is marked as “Delivered” by the shipping carrier, Vesper Mesa considers the transaction complete. If you cannot locate your package, we recommend checking with family members, neighbors, building management, or local postal offices before reaching out.
Non-Receipt Claims: If you believe your package was lost or stolen, you must contact your local postal service or shipping carrier for further assistance.
If further assistance is needed, please contact us at [email protected] within 7 days of the delivery confirmation date, and we will guide you through the next steps.
Split Shipping
If you order items with different delivery timelines (for example, from different warehouses or low stock), we may ship your order in multiple packages so you receive available items sooner—at no extra cost to you.
Customer Satisfaction Commitment
We are dedicated to providing an excellent shopping experience. If you encounter any issues with your delivery, please contact us immediately at [email protected], and we will work towards a resolution.