Return & Exchanges
Your satisfaction matters to us. If something isn’t right with your order, we’re here to help. You may request a return or exchange within 30 days of delivery. For assistance, contact [email protected].
Conditions for Return
Incorrect Size:
We adhere to strict international sizing standards in jewelry craftsmanship. Please refer to our Ring Size Guide before purchasing to ensure accurate sizing. If the product size needs to be changed, all shipping costs will be borne by the customer.
Color Discrepancy:
- Natural Turquoise Color Variations: Natural turquoise varies in shades of blue and green. While efforts are made to match product images, slight color differences are normal and not subject to free returns.
- Plating Colors: Our jewelry comes in gold, rose gold, and silver colors. Slight variations in color due to device display settings are considered normal and not eligible for free return.
Material Allergy:
All our jewelry is made from nickel-free 925 sterling silver. If you experience any allergic reaction, stop wearing the product immediately and seek medical advice. Provide photos of your allergy symptoms and contact customer service to return the product. The customer is responsible for all shipping charges for returns.
Manufacturing Defect:
Our products undergo strict quality control before shipment, but oversights can sometimes occur. If you discover any defects in the product upon receipt, please contact us immediately, and we will promptly address the issue for you.
Unmet Expectations:
If dissatisfied for any reason, contact our customer service for return arrangements. For returns due to personal preference, return costs are borne by the customer.
Shipping Issues:
Damage during transit or packaging issues must be reported within 3 days of delivery for a free replacement or reshipment. Issues reported after 3 days but within 30 days will incur additional fees.
Address-Related Returns
Packages returned because of an incorrect, incomplete, undeliverable, or missing customer-provided address are not treated as product returns or carrier-damage claims. The customer is responsible for the reshipping cost described in our Shipping Policy. The cost will be based on the destination and carrier rate and confirmed before reshipment.
This does not apply when the issue was caused by Vesper Mesa or the shipping carrier, and it does not limit rights available under applicable consumer law.
Return Procedure
- Contact customer service at [email protected] with your order number, the reason for return, and photos for damaged or defective items.
- Our customer service team provides the return address.
- Pack items securely for return.
- Include a note in the package with your order number, email, products, and quantities.
- Self-ship the package and provide the tracking number to [email protected].
Important Note: Please send returned packages only to the address provided to you by the customer service team. Orders returned without authorization will not be accepted, and we will not be able to provide refunds, exchanges, or warranty services.
Returned items must be in the same condition they were received (including original packaging) to receive a product refund.
Refund Processing
Refunds are issued within 5–7 business days after receiving and inspecting returned items. Original shipping fees are non-refundable.
Final Sale & Customized Items: Products marked as final sale, promotional bundles, personalized, and customized items are non-refundable. Any exceptions will be clearly stated on the product page.
Personal Preference & Exchanges: If returning an item due to personal preference, please contact our after-sales team within 30 days of delivery. Return shipping is the customer’s responsibility. For all exchange requests, please send the item back to the address provided by our team.
30-Day Hassle-Free Promise
Still unsure? Love it or exchange it—every order is covered by our 30-day hassle-free return promise. Feel free to reach out to us at [email protected] for further assistance.