FAQ

Find answers to your questions about our handcrafted Western-inspired jewelry, shipping, and more. If you can’t find what you’re looking for, reach us at [email protected].

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, JCB, Diners Club, Discover, Maestro), as well as PayPal, Apple Pay, and Google Pay. Additional local payment options may be available at checkout depending on your location.

Is your website secure?

Absolutely. Our entire website, including the checkout process, is secured with SSL encryption to ensure your personal information remains strictly private and protected.

What should I do if my payment fails?

Please double-check your billing and shipping information. If everything is correct, your bank may be blocking the transaction; contacting them directly usually resolves the issue. If it persists, please reach out to our support team at [email protected].

Where can I enter a discount code?

You can apply it in two places: the coupon field in your cart, or the discount code box at the checkout page. New newsletter subscribers receive a welcome discount code.

Do discount codes apply to all products?

Discount codes apply to all full-priced jewelry unless otherwise stated. Any exceptions will be clearly noted in advance.

Shipping

How long does delivery take?

Orders are processed within 1–3 business days. For in-stock items: United States 5–9 business days; United Kingdom, Australia, and Canada 8–10 business days; other supported destinations 10–20 business days. Remote areas may require up to 2 additional business days.

How much is shipping?

Standard shipping is free for eligible destinations, with no minimum purchase required. A $6.99 USD remote-area surcharge may apply to Alaska, Hawaii, Puerto Rico, Guam, and AA/AE/AP military addresses. Any applicable surcharge is displayed at checkout before payment.

Which countries do you ship to?

We currently ship to the United States, Canada, Mexico, the United Kingdom, Australia, and selected European destinations shown at checkout. Delivery availability is confirmed after you enter your shipping address.

Can I change my shipping address after placing an order?

Once an order enters our processing system, you cannot change it yourself. If the package has not been packed, email us immediately at [email protected]. If it has already shipped, you will need to contact the carrier directly to request an address change.

How do I track my order?

Once shipped, you will receive an email with your tracking number and carrier information. If you don’t see it, please check your spam folder. Tracking updates may experience slight delays of 48–72 hours. See our Track Your Order page for details.

Can I send an order as a gift?

Absolutely! All jewelry arrives in a signature gift box, with no invoice included in the package. It’s perfectly ready for gifting.

Do I need to pay international taxes and duties?

International orders outside the US may incur duties and taxes. Fees for the EU, UK, Australia, and Canada are typically included at checkout. Other countries may require payment upon customs clearance. These fees are non-refundable.

My order shows delivered, but I haven’t received it?

In rare cases, packages are scanned early or placed in hidden spots (porches, mailboxes, or with neighbors). If you still can’t find it, please contact the carrier using your tracking number, or email our support team for assistance within 7 days of the delivery confirmation date.

Returns & Exchanges

Can I return or exchange jewelry?

Yes. If you’re not satisfied, you can request a return or exchange within 30 days of delivery. See our Return & Exchanges page for full details.

How do I return or exchange?

Contact our support team with your order number, reason, and photos (for damaged or defective items). We will provide the return address and instructions. For returns due to personal reasons (such as change of mind or wrong size), the return shipping cost is the customer’s responsibility.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed back to your original payment method within 5–7 business days. Original shipping fees are non-refundable.

Can I order multiple sizes just to try them on?

We strongly advise against this. To reduce packaging waste and our carbon footprint, we promote mindful shopping. Please refer to our Ring Size Guide before purchasing.

Materials & Care

Are your gemstones natural and genuine?

Yes. Our turquoise and other gemstones are natural and authentic. Where lab-created alternatives are offered, the product listing clearly states the stone type.

What materials are used in your jewelry?

Our jewelry is crafted from high-quality, nickel-free 925 sterling silver, with select pieces featuring gold or rose gold plating over sterling silver.

How do I maintain the lasting shine of my jewelry?

Gently clean with warm soapy water and a soft-bristle brush, then pat dry with a soft microfiber cloth. Store in a dry place when not wearing. Avoid contact with lotions, perfumes, hairspray, and bleach. Golden rule: jewelry should be the last thing you put on before leaving and the first thing you take off when you return. See our Jewelry Care Guide for more.

Warranty & Sustainability

Do you offer a warranty?

Yes. Vesper Mesa offers a limited warranty against manufacturing defects. If a defect is confirmed, we will repair or replace the item free of charge. See our Warranty & Repairs page.

What is NOT covered by the warranty?

Lost items, scratches or bending from daily wear, damage from improper care, discoloration from water or chemicals, natural gemstone inclusions, and third-party modifications. Accidental damage is not covered, but you can contact support for repair options.

How do I claim the warranty?

Please email your order number, a description of the issue, and clear photos to [email protected] for review.

Is Vesper Mesa a sustainable company?

Yes. We prioritize the environment by using eco-friendly packaging and low-impact production methods, and we are committed to supporting reforestation and ecological conservation with every purchase. Read more on our Philanthropy page.